After my last round of exams, I logged on to my school’s online portal to check my grades. There, buried among the other grades, was an F. I stared at the screen in stunned disbelief for a good 30 seconds. Sure, I’ve failed smaller quizzes/tests/exams and assignments before, but not a full course. AND this course was a pre-req, so failing it would have set me back at least a year. This was also surprising because although I wasn’t doing spectacularly before the exam, I wasn’t close to failing either.
As these thoughts went through my head, I started panicking. After a few minutes in which my mood did one of these:
I calmed down a little and tried to calculate what I would have had to get on the final exam to get that F. That turned out to be 0%. The professor hadn’t counted my final exam grade at all.
At this point I had no idea what to do. Classes were over, so it wasn’t like I could just see prof after class. The mark was submitted to the university and posted on the online student portal, which meant it was official for the time being. After a few false starts, it got sorted out. This was, however, quite a stressful situation.
So if your professor messes up your grade (or something else), try these steps:
1. Take a deep breath. Trying to get a professor to listen to you while you’re panicking just doesn’t work that well.
2. Get in contact with the professor. Call if possible. Otherwise, e-mail. Always follow good e-mail etiquette (which is also good phone etiquette). Tell them who you are and what the problem is. Do not accuse them of anything or put them on the defensive. If this grade is for an assignment or a midterm, wait to hear back from them (do not proceed as that would be overkill). If this is a final exam grade or a final grade, wait at least a day before you do anything else.
3. If you haven’t heard back from your professor, call or e-mail them again. Don’t pester them repeatedly by calling every 10 minutes though!
4. If you still don’t hear back from your professor, get in touch with the department which administers the course. Call the department secretary (you can probably find this information online) and ask him or her for advice. Explain why it’s important that you get this sorted out quickly and ask them to advocate or follow up on your behalf. In my case, the department secretary was really helpful and probably gave the professor a nudge. He then got back to me and the new grade was up and online in about a week.
5. If the department secretary is not helpful or you still haven’t heard back from the prof after three days, try to get in touch with the department head. This is going over the professor’s head, so make sure you give the professor a reasonable amount of time (at least 3 days) to respond. Otherwise, the department head will likely tell you to wait.
6. If you still haven’t found a solution (which is unlikely), get in touch with your faculty’s advising office. Speak to an advisor. He or she will then likely then follow up on your behalf. This time is really busy for the advising office, so going to them first without consulting the department won’t get you anywhere.
7. After you receive confirmation that people are taking care of it, sit back and wait. Depending on the situation and the amount of paperwork, it could take a few weeks for the change to be reflected in your student portal online.
Remember to always be polite and patient or you risk alienating potential allies. Start with the prof and work your way up.
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